Shipping policy

Whole Bean & Ground Coffee
Coffee is perishable and roasted to order, for that reason we're unable to accept returns on coffee. However, we want you to be happy with your purchase. Please contact us at hello@wuweicoffee.com within 14 days of your purchase if there was an error with your order, or if you are dissatisfied with your coffee. We’d love to help you find something delicious!
 
All Other Merchandise
If you are dissatisfied with your order in any way, please don’t hesitate to reach out to our customer support team about a return or exchange within 30 days of purchase by emailing us at hello@wuweicoffee.com. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We require a receipt or proof of purchase to complete your return. Please do not send your purchase back to the manufacturer.

The provisions of this policy are subject to our Terms of Service.